Returns & Refunds

Last updated: 15 October 2026

Changing your mind

If you are purchasing as a consumer, you can cancel your order without giving a reason. Please notify us within 14 days after the day you receive your goods. You then have a further 14 days after notifying us to send them back.

Email info@unitropicsupplies.co.uk or write to us, stating your name, order number and the items you wish to return. A return reference helps us identify your parcel but is not required to exercise your statutory cancellation rights.

Product condition

You may inspect the goods as you reasonably would in a shop. Opening packaging does not automatically remove your right to cancel.

If handling beyond what is necessary to establish the goods’ nature, characteristics and functioning reduces their value, we may deduct that actual loss in value from your refund. For example, colouring in books or using stickers or temporary tattoos may reduce their value.

Any deduction will be assessed individually and explained to you. This does not affect your rights concerning faulty, incorrect or misdescribed goods.

Sending your return

Please package items securely and include your name and order number. When returning a complete activity bag, please include all its contents. Use the original packaging where possible and keep proof of postage.

Send returns to:

UNITROPIC LTD / Fuzzlee Returns
Unit C, Roman House
Temple Bank
Harlow
CM20 2DY
United Kingdom

You are responsible for direct return postage costs when returning goods because you have changed your mind.

Faulty, damaged or incorrect goods

Please contact us with details of the problem. Photographs may help, but are not a condition of your statutory rights.

We will provide the remedy required by applicable consumer law and cover reasonable, necessary return costs for faulty, incorrect or misdescribed goods. Contact us before paying for return postage so we can arrange a suitable return method.

Refunds

We will refund you without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Refunds will use your original payment method unless you expressly agree otherwise, with no refund processing fee.

For cancellation of a whole order, we also refund the standard outbound delivery charge paid. Any extra cost for an upgraded delivery service is not refundable.

Business purchases

The statutory consumer change-of-mind cancellation right does not generally apply to business purchases. Applicable business-sale terms will be confirmed before an order is accepted.

Contact

Email: info@unitropicsupplies.co.uk
Telephone: 07737 100113 / 07798 665089

Nothing in this policy limits your statutory rights.